There are 4 scenarios where you may want to stop sending a person letters:
When you either (a) make a sale or (b) someone contacts you for an appointment/quote, and they are now in your follow-up system.
You receive a "do not mail" request:
- Either the prospect contacts you and wants you to stop sending letters
- Or, sometimes a family member calls you and informs you that the person you mailed has deceased (no list is perfect and some data will be out of date, despite running data through the national change of address. The best practice here is to simply apologize and let them know that you'll ensure no further mail goes out.)You physically receive a "returned mail" envelope at your return address.
For any of the above 3 scenarios, please send us a "Do Not Mail" request including the entire line item from the excel file - including the Campaign ID. We will remove that person from the data file and they will no longer receive mail.
--We receive notification that the person has moved during our National Change of Address update(s) - we'll do our best to identify if it's a local move and they should continue to receive mail, or if it's an out-of-state move. Out of state moves, we'll remove them from your list on your behalf. No action is required by you for this.
To send a request for us to remove someone from the mailing list - please copy their entire row from the excel file and email it to us (contact@t65inbound.com) and we’ll remove it - important, please remember to copy the List ID so that we can quickly find the right person to remove.
In other words, please don’t e-mail us to remove “John Smith” from the mailings — if you copy the full row from the list we send you, it’ll include the List ID which will indicate the month and year of birth.